{"id":12,"date":"2025-07-02T12:45:44","date_gmt":"2025-07-02T12:45:44","guid":{"rendered":"http:\/\/www.sylvanelle.fr\/?page_id=12"},"modified":"2025-07-07T12:25:40","modified_gmt":"2025-07-07T12:25:40","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/www.sylvanelle.fr\/index.php\/remboursements_retours\/","title":{"rendered":"Conditions G\u00e9n\u00e9rales de Vente"},"content":{"rendered":"\n

Article 1<\/strong><\/h2>\n\n\n\n

Les conditions g\u00e9n\u00e9rales de ventes d\u00e9crites ci-apr\u00e8s d\u00e9taillent les droits et obligations de la soci\u00e9t\u00e9 Sylvanelle et de son client dans le cadre de la vente des marchandises suivantes : sacs et accessoires textiles pour adulte et enfant.<\/p>\n\n\n\n

Sylvanelle se r\u00e9serve la possibilit\u00e9 de modifier les CGV \u00e0 tout moment par la publication d\u2019une nouvelle version sur son site internet. Les CGV applicables sont celles \u00e9tant en vigueur au moment de la validation de la commande. Le vendeur et le client conviennent que les pr\u00e9sentes CGV r\u00e9gissent les modalit\u00e9s de vente. La validation d\u2019une commande engendre de fait l\u2019acceptation des CGV.<\/p>\n\n\n\n

L\u2019entreprise individuelle\u00a0Sylvanelle\u00a0repr\u00e9sent\u00e9e par Mlle\u00a0CORDIER No\u00e9mie\u00a0est immatricul\u00e9e au r\u00e9pertoire des m\u00e9tiers sous le num\u00e9ro\u00a0988 636 429 00017. Le si\u00e8ge social est situ\u00e9 au\u00a02 Rue Peire Cardenal 11000 CARCASSONNE. L\u2019adresse mail de l\u2019entreprise est\u00a0contact@sylvanelle.fr.\u00a0<\/p>\n\n\n\n

Article 2 – Prix <\/strong><\/h2>\n\n\n\n

Les prix des marchandises vendues sont ceux en vigueur au jour de la prise de commande. Ils sont libell\u00e9s en euros et calcul\u00e9s hors taxes. Par voie de cons\u00e9quence, ils seront major\u00e9s du taux de TVA et des frais de transport applicables au jour de la commande.<\/p>\n\n\n\n

La soci\u00e9t\u00e9 Sylvanelle s’accorde le droit de modifier ses tarifs \u00e0 tout moment. Toutefois, elle s’engage \u00e0 facturer les marchandises command\u00e9es aux prix indiqu\u00e9s lors de l’enregistrement de la commande.<\/p>\n\n\n\n

En cas de commande vers un pays autre que la France m\u00e9tropolitaine le client est l’importateur du ou des produits concern\u00e9s, des droits de douane ou autres taxes locales ou droits d’importation ou taxes d’\u00e9tat sont susceptibles d’\u00eatre exigibles. Ces droits et sommes ne rel\u00e8vent pas du ressort de Sylvanelle. Ils seront \u00e0 la charge du client et rel\u00e8vent de son enti\u00e8re responsabilit\u00e9, tant en termes de d\u00e9clarations que de paiements aux autorit\u00e9s et organismes comp\u00e9tents de son pays. <\/p>\n\n\n\n

Article 3 – Modalit\u00e9 de paiement <\/strong><\/h2>\n\n\n\n

Le r\u00e8glement d\u2019une commande s\u2019effectue par carte bancaire.<\/p>\n\n\n\n

Article 4 – Livraison<\/strong><\/h2>\n\n\n\n

Les frais de livraison sont \u00e0 la charge du client et d\u00e9pendent du mode de livraison choisi au moment de la commande. <\/p>\n\n\n\n

Les envois s\u2019effectueront soit par Colissimo soit par Mondial Relay.<\/p>\n\n\n\n

Dans la mesure o\u00f9 chaque produit est r\u00e9alis\u00e9 \u00e0 la commande, le d\u00e9lai de livraison ne saurait \u00eatre fixe. Celui-ci varie en fonction du nombre de commande \u00e0 traiter. <\/p>\n\n\n\n

En cas de retard de livraison par le transporteur, Sylvanelle ne saurait en \u00eatre tenue responsable. <\/p>\n\n\n\n

Article 5 – Droit de r\u00e9tractation <\/strong><\/h2>\n\n\n\n

Conform\u00e9ment \u00e0 l\u2019article L. 121-20 du Code de la consommation : \u00ab le consommateur dispose d\u2019un d\u00e9lai de quatorze jours francs pour exercer son droit de r\u00e9tractation sans avoir \u00e0 justifier de motifs ni payer de p\u00e9nalit\u00e9s, \u00e0 l\u2019exception, le cas \u00e9ch\u00e9ant, des frais de retour \u00bb.
\u00ab Le d\u00e9lai mentionn\u00e9 \u00e0 l\u2019alin\u00e9a pr\u00e9c\u00e9dent court \u00e0 compter de la r\u00e9ception des biens \u00bb.<\/p>\n\n\n\n

Le droit de r\u00e9tractation peut \u00eatre exerc\u00e9 en contactant la Soci\u00e9t\u00e9 de la mani\u00e8re suivante : envoyer un email \u00e0\u00a0contact@sylvanelle.fr.\u00a0<\/p>\n\n\n\n

Article 6 – Responsabilit\u00e9 <\/strong><\/h2>\n\n\n\n

La responsabilit\u00e9 de Sylvanelle ne pourra \u00eatre engag\u00e9e dans le cas o\u00f9 l\u2019inex\u00e9cution ou la mauvaise ex\u00e9cution du contrat est imputable, soit au consommateur notamment du fait d\u2019une mauvaise utilisation des produits command\u00e9s, soit au fait, impr\u00e9visible et insurmontable, d\u2019un tiers au contrat, soit \u00e0 un cas de force majeure.<\/p>\n\n\n\n

Sylvanelle <\/strong>ne sera pas tenue responsable de toute inex\u00e9cution ou de retard dans l\u2019ex\u00e9cution d\u2019une quelconque de ses obligations en vertu des pr\u00e9sentes conditions g\u00e9n\u00e9rales de vente qui est caus\u00e9 par des \u00e9v\u00e9nements ind\u00e9pendants de son contr\u00f4le et de sa volont\u00e9 (cas de force majeure).<\/p>\n\n\n\n

Article 7 – R\u00e9clamation<\/strong><\/h2>\n\n\n\n

En cas de litige ou r\u00e9clamation, le client s\u2019adressera en premier lieu \u00e0 l\u2019entreprise\u00a0Sylvanelle\u00a0par mail\u00a0contact@sylvanelle.fr.<\/p>\n","protected":false},"excerpt":{"rendered":"

Article 1 Les conditions g\u00e9n\u00e9rales de ventes d\u00e9crites ci-apr\u00e8s d\u00e9taillent les droits et obligations de la soci\u00e9t\u00e9 Sylvanelle et de son client […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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